MARCH 05, 2024 | 8 min
Unlocking Customer Insights: The Power of CRM Technology
Unlocking Customer Insights: The Power of CRM Technology

1. How to consider what type of lead you’re after

In sales, leads are categorized as outbound or inbound depending on how they were generated and the nature of the interaction with the potential customer.

2. Outbound leads

Outbound leads often enter the sales funnel at the Awareness or Interest stage.
This means that they’re someone who has shown interest in your product or service but hasn’t purchased anything yet.